Refund and Returns Policy | Zenith Perfection
Effective Date: January 15, 2025

At Zenith Perfection, we strive to ensure that every product you purchase meets your expectations. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the process for returning items and requesting a refund. By making a purchase from us, you agree to the terms and conditions set forth in this policy.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return Window: Items must be returned within 30 days of the purchase date.
  • Condition of Items: The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to initiate a return or refund.

Certain items are excluded from returns, including:

  • Personalized or custom-made products
  • Clearance or sale items
  • Gift cards
  • Digital products or services

2. Return Process

If you wish to return an item, follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at info@zenithperfection.com or call (724) 266-6868 to request a Return Merchandise Authorization (RMA) number. You must provide your order number and reason for the return.
  2. Package the Item: Ensure the item is securely packaged in its original condition and packaging. Include all accessories, manuals, and parts that were part of the original order.
  3. Return the Item: Ship the item back to the address provided by customer support. You are responsible for the return shipping costs unless the item is defective or the return is due to our error.

Return Address: Zenith Perfection
546 Maplewood Ave
Ambridge, Pennsylvania 15003

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and issued to the original payment method used during the purchase. Please note:

  • Processing Time: Refunds typically take 5-10 business days to process after we receive the returned item.
  • Partial Refunds: If the item is not in its original condition, damaged, or missing parts, a partial refund may be issued.
  • Restocking Fee: In some cases, a restocking fee may apply, which will be deducted from the refund amount.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or issue a full refund, including the return shipping cost. You must contact us within 7 days of receiving the damaged item to qualify for a refund or replacement.

To expedite the process, please include the following:

  • Photographs of the damaged or defective item
  • Photographs of the packaging if it was damaged during shipping

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.

6. Non-Refundable Fees

Please note that the following fees are non-refundable:

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error or defective items.
  • Gift Cards and Digital Products: As noted earlier, gift cards and digital products are not eligible for returns or refunds.

7. Changes to Refund and Returns Policy

Zenith Perfection reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us:

Thank you for shopping with Zenith Perfection. We appreciate your business and are committed to providing a satisfactory shopping experience.